I think Vivian has said a few times now she does everything at her shop. I know as customers we all want the best service but in all businesses it doesn't always happen.
Vivian gives way more than most shops and i think we forget that. How many other shop owners put themselves on a forum? Vivian looks after 5 or 6 customers a shift. Works 5 days a week. Answers the phone. Organises 2 rosters at 2 shops. And posts them on line.
She is active on this forum. She posts rosters everyday sometimes at 3:00pm. When does she sleep? On friday and saturday she responds on the forum - her days off. I would guess she could get 100+ MPs a day and tries to respond even on her days off. I have MP her and sat waiting for a reply. Mostly she replies but this is business and she also has a private life which i think we sometimes forget. She could send all day on the forum and PM just chatting. We all know what social media is like.
I know as customers we want the best service and when the hormones are firing it is harder to control.
Most other AMP workers have no contact with there customers outside the room. Vivian makes herself available allot more. Personally i respect that and try to try to respect the hard work she puts into this business and maintain a private life.
