Try this for size, (probably worst hotel experience in more than 30 years travelling!!!) Really destroyed an otherwise enjoyable holiday!
On a tour with prepaid accommodation which arranged to stay last night at Hyatt in Miami.
The experience:
- slow checking - the next clerk checked in 3 couples while our guy struggled
- couldn't find our left baggage for more than 30 minutes - finally found, but partner stressed out thinking they had lost it in the meantime
- get to room, see handbag and shopping on desk, makeup in bathroom - their system has allowed the idiot to check us into an occupied room! - now we are exposed to the risk of accusations if anything goes missing, plus need a proper room!
- phone in room won't connect to reception so have to drag ourselves and our bags out of there.
- at lift lobby the desk phone works, but idiot says get yourself down to lobby and he'll look into it - by this time tell him to get up to us and fix it immediately and here.
- comes up finally, apologises and moves us to an "upgraded" room - actually looks nice but seems like aircon is noisy but should be ok in cooler night.
- unpack and get ready to reorganise bags for early departure (4am) next morning then go out to dinner
- Arrive back 10pm ready to get to bed for early start next morning
- Room is vibrating and a continuous noise - checked the sound levels with my phone noise meter - 49 -69dB level when WA noise regs make it illegal to exceed 35 (even in a 1 star accommodation establishment!!!!)
- Ring reception - same idiot, more apologies and will move again!!!!
- Finally get a lower grade, but quiet room but too annoyed to be able to sleep
- Check out next morning, get extras account that shows nil balance on check out.
- back home - check credit card to find Hyatt has charge the cost of the replacement room to my card even tho I was prepaid!!!!!! (plus as in US$ I get hit with foreign transaction fees)
Don't think I will be using any Hyatt hotels again. and suggest everyone else be extremely wary of a company that will have on its books rooms that are so noisy as to be potentially illegal but they will still charge you for them!!!!