Telstra is driving me NUTS

[Tania Admin]

I'm over it. The Internet is playing up AGAIN. For years we have had internet technicians sent to our exchange because the internet doesn't work or is to damn slow GRRRR. I called this morning at 6am and got a recording and a link sent to my phone,,DUH,,,I had no internet so how could I go to the link....
Finally got through to someone,,,we will send a technician out in a few days. Seriously! I was angry,,I made it clear that my anger wasn't directed at the operator but at the crap service we've received. I told them I expect my account to be credited because this is really bad service. I'm waiting for a call back from billing now so I can get the credit in process.

Yes I have internet again at the moment but it's slow..

Not A Happy Customer

 

[Happy2]

Oh the joys of living outside major population centres Until last month or so we had a choice of Hellstra or Telstra

My last call to them I was talking to operator in the Philippines

 

[Tania Admin]

So billing calls me back and says can you hold the line,,,20 minutes later it cuts to the Telstra end of call survey with no notice from the consultant. Grrrrrrrr Needless to say I gave them a 0

 

[Rudyboy]

We had a problem last week and use iinet. Couldn't have been better and must say they always come good even if you have an issue, which sooner or later you will.

One of our batphones is with Telstra....sorry we are binning this type of call......OK Amaysim here we come, SIM card should be here today or tomorrow

 

[Phoebe]

If you want the best coverage Telstra wins hands down, if you dont want to leave the CBD vodafone is your mate, if you don't want to leave the greater city region then optus is best buddy, but if want full aussie wide coverage Telstra is your go to girl she is 10/10, even in the most remotest towns you can use your mobile and surf to the best ladies, lingerie, heels etc etc,. on Telstra 3G or 4G.... So Telstra is like that pair of heels that you love but you know that at the end of the day you will have blisters but you don't care you suffer for it... LOL

 

[Tania Admin]

Telstra for the phone coverage Yes but my beef is our home Internet which my computer hooks up to.

 

[Phoebe]

No interwebs at home.... awww not good LOL

 

[johnlou]

I'm over it. The Internet is playing up AGAIN. For years we have had internet technicians sent to our exchange because the internet doesn't work or is to damn slow GRRRR. I called this morning at 6am and got a recording and a link sent to my phone,,DUH,,,I had no internet so how could I go to the link....
Finally got through to someone,,,we will send a technician out in a few days. Seriously! I was angry,,I made it clear that my anger wasn't directed at the operator but at the crap service we've received. I told them I expect my account to be credited because this is really bad service. I'm waiting for a call back from billing now so I can get the credit in process.

Yes I have internet again at the moment but it's slow..

Not A Happy Customer

hi Tania sorry to hear about your internet problems with Telstra ,,

contact the Communications ombudsman https://www.tio.com.au/ they will help you

 

[Phoebe]

The TIO you can only complain about a teleco if you have a contract with them if you are out of contract they the TIO dont care.

 

[Mile High]

The TIO you can only complain about a teleco if you have a contract with them if you are out of contract they the TIO dont care.

Still complain, Telstra deserve it

 

[Sexty8]

Telstra had a major problem this week with a system failure on their downloads counter; a number of customers sent over their monthly limit and shaped. If you haven't done it yet check your usage and see if it spiked on Monday..then get them to fix it. Good luck.

 

[bepp]

Oh the joys of living outside major population centres Until last month or so we had a choice of Hellstra or Telstra

My last call to them I was talking to operator in the Philippines

You should b so lucky...i nomally get Indians from Calcutta