As much as nobody would like to read this - but the way I see it - there can be two sides of a problem.
Side #1 - If they're
initially, and or plainly abusive (upon first sight of entry; that is - upon entering the establishment & not yet submitted to the pay-first lounge policy) - that together with no seemingly apparent way of control - then by all means;
hell yes - show them door without mercy and without remorse. If they refuse, let them know "000" is on the trigger.
Side #2 - If they are seemingly polite through the first process, and understood LT's pay-first lounge policy but then abruptly or seemingly left the establishment without a single smile; then perhaps other internal factors could be at play:
- It is still a well known acquired expectation for new comers to believe that there should be no such thing as additional extras on top of $400 per hour. Considering that; is initially high in its' asking of entitlements.
- There is still (perhaps) a lingering issue on new comers for not being fully aware & understand LT's credit and pay visitation system. Whether this policy is not yet fully visible indirectly before they arrive at the establishment.
Disclaimer / possible cause
I am all for eternal values of respect, fairness and humility; as much as I had even met Raye in person to discuss much of my initial problem (regarding the lack of the policy's visibility & awareness) -
I am curious whether the visibility of having stating this policy in concrete, visible terms; whether in print terms or at the website - have improved or are yet to be established?
Perhaps this is where they are confused upon entry because they have not been given an indication anywhere
to read (such as on LT's website, for instance)
where it could tell them exactly what this policy is? Or a certain etiquette to the system in general for them to read BEFORE arriving?
I have not been punting for at least seven months but ever since last year as I have made a suggestion last year - to this day there is still
no visible section being written anywhere for newcomers on the website or on this forum.
Hence, I am not writing this to be condescendingly rude or insinuating; despite many people here believe otherwise and I feel there's no need for that. The above are simply a highlight what could be of help to better inform of newcomers. This; is simply a feedback to enhance LT's the best UX (user / brand experience) overall it needs.
If all administrators aggravatingly disagrees with me for what it is, then I humbly apologise.
However for all it is worth, I do share and feel the pain for all receptionists/ - the nightly aggressive abuse here and there needs to be met with equal response, of course.
. I no when there is more than one person in a group, men like to show off a tad and ask
